Lettings & Management

Yes, it’s easy to switch property manager. We’ll manage the transition smoothly and handle all communication with your current tenants and/or existing agent. You don’t have to do anything, and subject to receiving the information we need, handover can be achieved in less than 3 working days. What’s more, we can also subsidise your handover, subject to reviewing your contract with your existing agent. See more and contact us here.

We act quickly with any rent arrears. All tenants with outstanding balances are sent daily reminders from our rent collection software, as well as receiving direct contact from our credit control team. In the event of persistent arrears, we monitor closely and can issue formal warnings, Section 8 notices, and if needed, legal claims and court action. We can also offer rent guarantee insurance for peace of mind.

We are thorough with all tenant referencing, including previous landlord(s), employment and affordability verification, credit checks, income-to-rent ratio reviews, and Right to Rent. All information is stored securely on our system and renewed when required. We also make sure the prospective tenant is a good fit for the property, which all ensures that our arrears rate is kept to a minimum, and there is reduced tenant turnover, maintaining maximum occupancy and reducing void periods in your property.

We will always have our properties advertised to find a new tenant as soon as we receive notice from the outgoing tenant, with the aim of a new tenant moving in within 1-2 days. On average, we find tenants within 7–14 days of advertising, depending on market conditions and location. We also keep a database of all enquiries which we can call upon to supplement our advertising. All of this helps us maintain more than 99% occupancy rate across our portfolio. See our landlord guide.

We advertise across major platforms, use dynamic pricing, and have a well-established tenant database to maintain high occupancy. Our occupancy rate is consistently above 99%. Our key skill is understanding the appropriate tenant type for the property, referencing thoroughly and ensuring there’s a good fit for the house, therefore minimising turnover. Find out more about how we can help to improve your occupancy by emailing [email protected].

Let-Only is a tenant find service, which includes marketing, tenant placement (including referencing) and contract negotiation. Full Management adds ongoing support, rent collection, maintenance, and compliance—ideal for landlords who want a hands-off experience. We can offer a bespoke service for your property or portfolio, please contact us at [email protected].

Our Full Management service, as standard, covers tenant sourcing, viewings, referencing, contract negotiation, rent collection, inspections, compliance & renewals, maintenance coordination, and legal compliance. We can offer a bespoke service for your requirements.

Read our landlord guide for more information

Yes, we offer full management services for overseas landlords and those based remotely. You’ll receive regular updates and management reports so you’re always informed. Get in touch to find out more by emailing [email protected].

For family lets and single lets, we conduct routine property inspections every 3–6 months to ensure your property is being well maintained and to identify any issues early so that we can take action. For HMOs, this becomes once per month for communal areas, and once per quarter for the individual rooms. With qualified fire safety professionals in-house, we can also carry out fire door inspections. To find out more about what our inspections cover, get in touch at [email protected].