FAQS

Yes, we are fully insured and comply with all UK property regulations. We are registered with professional bodies such as [insert name, e.g. PRS, NRLA] to ensure best practice.

We can begin the onboarding process within 24–48 hours of your enquiry, subject to property details and paperwork. In urgent cases, we can accelerate this.

Absolutely. We’ll support you through the transition process, handle communication with your current agent, and ensure a smooth handover with minimal disruption to your tenants.

Yes, we manage properties for UK and overseas landlords. We offer fully remote management and regular updates to give you complete peace of mind wherever you are in the world.

Costs vary based on the type of property and level of service required. Most management fees are charged as a percentage of monthly rent, with additional charges for maintenance or tenant find services. We offer transparent pricing with no hidden fees.

A professional company saves you time, reduces risk, and ensures legal compliance. We also handle emergencies, reduce void periods, and provide expert knowledge on market trends and landlord responsibilities.

A property management company handles the day-to-day running of rental properties on behalf of landlords. This includes tenant sourcing, rent collection, maintenance, inspections, legal compliance, and ensuring the property meets all safety standards.

HMO management includes tenant sourcing, maintenance, rent collection, fire safety compliance, regular inspections, and ensuring the property meets local HMO licensing conditions.

Yes, we offer full tenant-find services, including advertising, viewings, referencing, and preparing tenancy agreements tailored for shared accommodation.

Read our landlord guide for more information

HMO management fees vary based on the number of tenants, location, and services included. Contact us for a tailored quote.

We ensure your property meets all legal requirements, including licensing, fire safety, electrical and gas checks, and occupancy limits. We stay updated with legislation to keep you protected.

An HMO (House in Multiple Occupation) is a property rented out by at least three people who are not from the same household. Most HMOs require a licence from the local council—especially if five or more tenants share facilities.

Read our guide for more information

No. The service charge is calculated carefully when forming the budget, and incorporates everything from statutory testing requirements through to utilities and maintenance, to name only few, depending on the complexity of the building, block or estate. Our management fees are charged at an agreed rate per unit/flat for the management of your block or estate

Yes. All client funds are held in trust in segregated bank accounts, as per the requirements of Section 42 of the Landlord & Tenant Act 1987. Internally, we have a multi-stage approval process to ensure that your management company’s / the landlord’s money is spent responsibly

Yes. We take care of any major works required including administration of all Section 20 requirements, and managing the project through to completion, no matter the size

Yes. We can assist with the transition process, reviewing current contracts, and ensuring a seamless takeover with no disruption to services.

We act as an impartial mediator, responding quickly to complaints and ensuring all parties are treated fairly while upholding lease terms and community rules.

Yes, we collect service charges, manage budgets, handle reserve funds, and provide transparent financial statements and end-of-year accounts.

The managing agent (on behalf of the freeholder or management company) is responsible for maintaining communal areas, while leaseholders maintain their individual flats.

Block management covers the maintenance and administration of communal areas in apartment buildings. This includes service charge collection, contractor coordination, cleaning, gardening, compliance checks, and dealing with leaseholders.

Absolutely. We handle all regulatory compliance, including safety checks, HMO licensing (if applicable), and local authority requirements.

Yes, we work with developers in the early stages to consult on unit mix, amenities, layout, and operational strategy to maximise rental income and tenant satisfaction.

We focus on creating a sense of community, offering responsive management, social engagement, and well-maintained shared spaces—all of which encourage longer stays.

We manage lettings, tenant experience, onsite maintenance, rent collection, community events, and regulatory compliance. We tailor our approach to enhance occupancy and retention.

Our BTR management is designed for developers, institutional investors, and landlords with portfolios of residential units, including co-living schemes and lifestyle-led developments.

Build to Rent properties are purpose-built for long-term rentals, often offering modern amenities, on-site management, and communal spaces designed for lifestyle living. Unlike traditional renting, BTR prioritises tenant experience and community.

Yes. We’ll manage the transition smoothly and handle communication with your current tenants or existing agent.

We act quickly, following a legal process that includes communication, formal notices, and if needed, court action. We also offer rent guarantee insurance for peace of mind.

We run credit checks, employment verification, income-to-rent ratio reviews, and obtain references from previous landlords.

On average, we find tenants within 7–14 days, depending on market conditions and location. We aim to minimise void periods.

We advertise across major platforms, use dynamic pricing, and have a well-established tenant database. Our occupancy rate is consistently above 99%.

Let-Only includes marketing and tenant placement. Full Management adds ongoing support, rent collection, maintenance, and compliance—ideal for landlords who want a hands-off experience.

Our service covers tenant sourcing, viewings, referencing, tenancy agreements, rent collection, inspections, maintenance coordination, and legal compliance.

Read our landlord guide for more information

Yes, we offer full management services for landlords based outside the area or overseas. You’ll receive regular updates and reports so you’re always informed.

We conduct routine inspections every 3–6 months to ensure your property is being well maintained and to identify any issues early.

We follow a structured arrears process, including reminder notices and legal action if necessary. We also offer rent guarantee options for added security.

We market your property widely and thoroughly vet tenants using credit checks, employment references, ID verification, and previous landlord checks.

Single let management refers to the management of traditional rental properties let to one household. This includes tenant sourcing, rent collection, property inspections, maintenance, and ensuring compliance with landlord legislation.