Article Overview
This guide explains more about how landlords can benefit from our Full Management Service, how we help landlords to optimise their portfolios, and more about our subsidised Switch Guarantee.
Introduction to Landlord Guide
Welcome to our Landlord Guide, designed to assist you in effectively managing your property portfolio. The Private Rented Sector has undergone lots of change in the last ten years, and there is always more to come. CSPG has successfully navigated all the key changes in tenancy and building safety legislation in that time and kept our clients profitable and compliant.
We will continue to adapt and overcome. Our lettings and property management teams ensure that our systems and processes are ahead of the curve, and we regularly invest in training our staff to help everyone deliver effectively and efficiently.
For us, it’s personal. We are investors ourselves, and we know what you need – portfolio performance, availability 24/7 for reported issues, and a manager/ operator who’s accountable.
Full Management Package
Rent Appraisal / Collection
Tenant invoicing via PayProp, rent reconciliation, tenant statements, and arrears management. We provide monthly statements detailing income and expenditure. We regularly review rents and fairly apply any reasonable increases.
Tenant Finding
Advertisement on major portals, accompanied viewings, full referencing, Right to Rent, arranging guarantors, rent and deposit negotiation, and preparation of all tenancy documentation. View the Tenant Guide to see what we require from prospective tenants.
Check-In / Check-Out
A photograph inventory of contents and condition by one of our agents. A detailed, professional inventory by an inventory clerk is not included and if required, can be provided at additional cost.
Deposit Collection & Protection
Protection of tenancy deposit with a government authorised deposit protection scheme in accordance with regulations, including managing disputes and claims.
Maintenance Handling
24/7 minor works, emergencies and maintenance management at no additional cost.
Compliance Management
Organising all gas safety, compliance, and electrical certificate renewals, as well as ensuring compliance with the latest tenancy and building safety legislation.
Property Inspections
Quarterly inspections are provided as part of the Full Management package, or as required by licencing. More frequent visits or additional requested visits do need to be charged separately.
Cleaning Services
Organising fortnightly cleaning of communal areas for HMOs, as well as the usual pre and post-tenancy cleaning where required.
Fees
Ensuring that we’re at the top of our game does come at a cost to us; we keep our fees at a level which we believe is fair and reasonable for the high level of service we deliver, with all-inclusive structures for your cost certainty, so that you don’t have unexpected fees popping up every month. Our fees are also performance-based and charged on rent collected.
We measure occupancy rate, void length and arrears rate amongst other measurables, ensuring that we maintain our long-term average of 99% occupied across our managed portfolio. If we don’t hit our targets on your portfolio, you pay less. We do not list specific fees here because, whilst we value transparency, many of our clients have varied portfolios and building types, and we believe in offering tailored packages suited to your specific requirements.
Portfolio Growth & Development
With our breadth and depth of expertise in all aspects of residential property management, as well as being professionally recognised and accredited, we’re well placed to help you in achieving your goals for growth. As we operate in many different markets and we’re investors ourselves, we know what it takes for landlords and investors to be successful, and the nuances of different locations.
We encourage our clients to reach out and see how we can help – we have an established and successful track-record in consulting for developers and Buy to Let / HMO landlords.
Switching To Us
Our seamless 3-day handover promise for transferring your portfolio under Full Management. There’s no need for you to even communicate with your current agent – we’ll handle everything!
Subsidised Cancellation
We can examine your current agreement to understand notice periods and any applicable termination fees. We will create a bespoke package for you to cover your costs and ensure that the transfer is financially viable for you.
Compliance & Document Review
With your permission, we will liaise with your current agent to obtain all relevant property documentation and certificates, and tenancy documentation to onboard onto our management system. We’ll advise on any inconsistencies or anything which needs rectifying from what we’ve received.
Portfolio Transfer
We will liaise with all parties involved including tenants, with handover information and new details for rent collection. We will set you up as a beneficiary on our payment system with no disruption to your normal rent payments.
All done in three days! We also offer a Switch Guarantee: if the transition doesn’t meet your expectations, the first month’s management is on us.
What’s Next?
If you have questions, or you need something a bit more bespoke for your portfolio, we’re more than happy to discuss. Give us a call on 0333 577 8123.
More Help:
Let’s make managing properties easier
Whether you’re looking for support, solutions, or a fresh approach, our team is here to help. Reach out today and discover how we can make things easier for you.
