find answers
Frequently Asked Questions
Find answers to the most common queries about our services, property management, and compliance. Still unsure? Feel free to get in touch.
General
Yes, we offer full management services for overseas landlords and those based remotely. You’ll receive regular updates and management reports so you’re always informed. Get in touch to find out more by emailing [email protected].
Yes, we are fully insured and comply with all UK property regulations. We are registered with professional bodies such as RICS, TPI, TPO, PRS, and others. All of our property managers are professionally trained. Find out more at [email protected].
We can begin the onboarding process within 24–48 hours of your enquiry, subject to property details and paperwork. In urgent cases, we can accelerate this. Please contact the relevant team for your enquiry.
Using a professional property management company does come at a cost, but good management pays for itself. Forward planning for complex requirements, adherence to legislation (avoiding fines and prosecution), wider network of contractors for competitive pricing, insurance contacts, out-of-hours and emergency support… the list is long.
In the case of tenanted properties, our knowledge of market trends and legislation can be a great help. Our tenant database keeps your occupancy high, your costs are managed efficiently, and your income is maximised.
Self-managing can be a stressful endeavour if you’re not used to it, and depending on the type of property, wouldn’t always be advisable or possible. A property management company also handles emergencies, reduces void periods, and provides expert knowledge on market trends and landlord responsibilities. Contact us for more information at [email protected].
Block Management
In short, no. The service charge is calculated carefully when forming the budget, and incorporates everything from statutory testing requirements through to utilities and maintenance, to name only few, depending on the complexity of the building, block or estate. Our management fees are charged at an agreed rate per unit/flat for the management of your block or estate. See more about block management here.
Yes. All client funds are held in trust in segregated bank accounts, as per the requirements of Section 42 of the Landlord & Tenant Act 1987. We are also covered by client money protection, and internally, we have a multi-stage approval process to ensure that the budget is used and spent responsibly. Ask us more about how we handle client funds at [email protected].
Yes. We take care of any major works required including administration of all Section 20 requirements, and managing the project through to completion, no matter the size. We have experience with all manner of project types, from periodic redecoration right through to multi-million pound refurbishment projects and one-off requirements. See some of our case studies.
Yes. We can assist with the transition process to switch managing agents. We review all current contracts, and ensure a seamless takeover with no disruption to services. Our ‘Ignition’ process will check everything from insurance contracts through to service charge budget allocation, and we’ll rebuild the current financial period to make sure nothing is missed. Find out more by contacting [email protected].
We act as an impartial mediator for resident disputes, responding quickly to complaints and ensuring all parties are treated fairly while upholding lease terms and community rules. We aim to prevent disputes wherever possible through holding regular resident meetings and quickly communicating site updates. If you have a dispute in your building and want some advice, we can help. Contact us at [email protected].
Yes, we collect service charges, manage budgets, handle reserve funds, and provide transparent financial statements and end-of-year accounts. Find out more here.
The managing agent (on behalf of the freeholder or management company) is responsible for maintaining communal areas in a leasehold block, while leaseholders themselves maintain their individual flats. Our maintenance is logged on a proprietary tracker, ensuring that our team have access to the entire history of maintenance on your site, eliminating recurring issues where possible and keeping control of costs. Find out more and request a proposal from our team at [email protected].
Block management covers the maintenance and administration of communal areas in apartment buildings. This includes service charge collection, managing budgets and reserve funds, contractor coordination, cleaning, gardening, compliance checks, and communicating with leaseholders. Depending on the building and its height, there could be more complex requirements such as fire safety legislation and building safety act compliance. Our team takes care of all of this – see more here.
HMO Management
We will always have our properties advertised to find a new tenant as soon as we receive notice from the outgoing tenant, with the aim of a new tenant moving in within 1-2 days. On average, we find tenants within 7–14 days of advertising, depending on market conditions and location. We also keep a database of all enquiries which we can call upon to supplement our advertising. All of this helps us maintain more than 99% occupancy rate across our portfolio. See our landlord guide.
HMO property requires a lot more involvement than a traditional Buy to Let, and it can end up a full-time job if you’re a self-managing landlord. In addition to the usual requirements of managing a property, HMOs have additional licencing requirements, fire safety compliance, more inspection requirements, nuances to tenant finding, and management of suppliers. We’ve managed hundreds of HMOs and thousands of tenants – see our HMO guide for more information.
For family lets and single lets, we conduct routine property inspections every 3–6 months to ensure your property is being well maintained and to identify any issues early so that we can take action. For HMOs, this becomes once per month for communal areas, and once per quarter for the individual rooms. With qualified fire safety professionals in-house, we can also carry out fire door inspections. To find out more about what our inspections cover, get in touch at [email protected].
HMO management cost varies based on the property type, location, and services included. In general, it will be charged as a percentage of the monthly rental income. Please contact us for a proposal which is tailored to your requirements at [email protected].
We can ensure your property meets all legal requirements of HMO regulations, including licencing, fire safety and all compliance checks. We stay up to date with all new (and ever-changing) legislation to keep you protected. We can offer a one-off inspection to check your property for you, or as part of our full management service, all of this is included as standard. Find out more by checking out our HMO Guide.
A HMO (House in Multiple Occupation) is a property rented out by at least three people who are not from the same household. Most require a HMO licence from the local council—especially if 5 or more tenants share facilities, but sometimes for 3 or 4. You may also need planning permission if your area has an Article 4 restriction for HMO conversion, or you intend to house more than 6 people.
Lettings & Management
Yes, it’s easy to switch property manager. We’ll manage the transition smoothly and handle all communication with your current tenants and/or existing agent. You don’t have to do anything, and subject to receiving the information we need, handover can be achieved in less than 3 working days. What’s more, we can also subsidise your handover, subject to reviewing your contract with your existing agent. See more and contact us here.
We act quickly with any rent arrears. All tenants with outstanding balances are sent daily reminders from our rent collection software, as well as receiving direct contact from our credit control team. In the event of persistent arrears, we monitor closely and can issue formal warnings, Section 8 notices, and if needed, legal claims and court action. We can also offer rent guarantee insurance for peace of mind.
We are thorough with all tenant referencing, including previous landlord(s), employment and affordability verification, credit checks, income-to-rent ratio reviews, and Right to Rent. All information is stored securely on our system and renewed when required. We also make sure the prospective tenant is a good fit for the property, which all ensures that our arrears rate is kept to a minimum, and there is reduced tenant turnover, maintaining maximum occupancy and reducing void periods in your property.
We will always have our properties advertised to find a new tenant as soon as we receive notice from the outgoing tenant, with the aim of a new tenant moving in within 1-2 days. On average, we find tenants within 7–14 days of advertising, depending on market conditions and location. We also keep a database of all enquiries which we can call upon to supplement our advertising. All of this helps us maintain more than 99% occupancy rate across our portfolio. See our landlord guide.
We advertise across major platforms, use dynamic pricing, and have a well-established tenant database to maintain high occupancy. Our occupancy rate is consistently above 99%. Our key skill is understanding the appropriate tenant type for the property, referencing thoroughly and ensuring there’s a good fit for the house, therefore minimising turnover. Find out more about how we can help to improve your occupancy by emailing [email protected].
Let-Only is a tenant find service, which includes marketing, tenant placement (including referencing) and contract negotiation. Full Management adds ongoing support, rent collection, maintenance, and compliance—ideal for landlords who want a hands-off experience. We can offer a bespoke service for your property or portfolio, please contact us at [email protected].
Our Full Management service, as standard, covers tenant sourcing, viewings, referencing, contract negotiation, rent collection, inspections, compliance & renewals, maintenance coordination, and legal compliance. We can offer a bespoke service for your requirements.
Yes, we offer full management services for overseas landlords and those based remotely. You’ll receive regular updates and management reports so you’re always informed. Get in touch to find out more by emailing [email protected].
For family lets and single lets, we conduct routine property inspections every 3–6 months to ensure your property is being well maintained and to identify any issues early so that we can take action. For HMOs, this becomes once per month for communal areas, and once per quarter for the individual rooms. With qualified fire safety professionals in-house, we can also carry out fire door inspections. To find out more about what our inspections cover, get in touch at [email protected].
Build to Rent & Co-Living
Absolutely. We handle all regulatory compliance, including safety checks, HMO licensing (if applicable), and local authority requirements.
Yes, we work with developers in the early stages to consult on unit mix, amenities, layout, and operational strategy to maximise rental income and tenant satisfaction.
We focus on creating a sense of community, offering responsive management, social engagement, and well-maintained shared spaces—all of which encourage longer stays.
We manage lettings, tenant experience, onsite maintenance, rent collection, community events, and regulatory compliance. We tailor our approach to enhance occupancy and retention.
Our BTR management is designed for developers, institutional investors, and landlords with portfolios of residential units, including co-living schemes and lifestyle-led developments.
Build to Rent properties are purpose-built for long-term rentals, often offering modern amenities, on-site management, and communal spaces designed for lifestyle living. Unlike traditional renting, BTR prioritises tenant experience and community.
